Information We Collect

Running a custom mobile development business means we need certain information to do our work properly. Here's what we collect and why:

Information You Give Us Directly

Information We Collect Automatically

When you visit ultralogicconnect.com, our servers log standard technical information. This includes your IP address, browser type, pages visited, and how long you stayed. We use this data to keep the site running smoothly and fix technical issues.

We don't use tracking cookies for advertising. Any cookies we set are strictly functional – things like remembering your language preference or keeping you logged into our client portal.

How We Use Your Information

Everything we collect serves a specific purpose related to building and delivering custom mobile solutions:

We don't sell your data, rent your contact information, or use it for purposes beyond what's needed to work with you professionally. Your project details stay confidential unless you explicitly authorize us to use them as portfolio examples.

Data Storage and Security

We take security seriously, especially since we build mobile solutions that handle sensitive information for our clients. Here's how we protect your data:

Where Your Data Lives

Client data is stored on secure servers located in Taiwan and backed up to encrypted cloud storage. Project files, communication records, and technical documentation remain accessible only to team members working directly on your project.

Security Measures We've Implemented

Despite our best efforts, no system is completely immune to security breaches. If something happens that affects your data, we'll notify you promptly and explain what occurred, what information was involved, and what steps we're taking to address it.

Data Sharing and Third Parties

We limit data sharing to what's absolutely necessary for project delivery. Here's who might see your information and why:

All third parties we work with are bound by confidentiality agreements and data protection requirements. We vet our partners carefully and only share the minimum information needed for them to do their job.

Legal Requirements

We may disclose your information if required by Taiwan law, legal process, or government request. This includes responding to court orders, complying with tax regulations, or cooperating with law enforcement when legally obligated. We'll notify you about such requests unless prohibited by law.

Your Rights Under Taiwan Law

Taiwan's Personal Information Protection Act gives you specific rights regarding your data. Here's what you can do and how to do it:

How to Exercise These Rights

Email us at [email protected] with your request. Include enough detail for us to verify your identity and understand what you're asking for. We'll respond within 15 business days and complete most requests within 30 days.

For active projects, some data needs to stay accessible until project completion for contractual and technical reasons. We'll explain any limitations that apply to your specific situation.

Data Portability

If you want to take your project data elsewhere, we'll provide your information in common file formats that work with other systems. This includes technical documentation, source code you've paid for, and communication records.

Data Retention

We keep your information for different lengths of time depending on what it is and why we have it:

When retention periods expire, we securely delete or anonymize your information. Deletion means permanent removal from our active systems and backups. Anonymization means stripping identifying details so data can't be linked back to you.

If you close your account or end our working relationship, we'll delete non-essential data within 60 days while maintaining legally required records.

International Data Transfers

Ultralogicconnect operates primarily in Taiwan, but mobile development sometimes requires international collaboration. If we need to transfer your data outside Taiwan, here's how we handle it:

We only work with service providers in jurisdictions with adequate data protection standards. This typically means countries recognized by Taiwan authorities as having comparable privacy protections.

You'll be notified during project scoping if international data transfer is necessary for your specific mobile solution. We'll explain where data is going, why, and what protections are in place.

Children's Privacy

Our services target businesses, not children. We don't knowingly collect information from anyone under 18 years old. If we discover we've accidentally gathered data from a minor, we'll delete it immediately.

If you're a parent or guardian who believes your child has provided us with personal information, contact us at [email protected] and we'll handle it promptly.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we'll notify you by email if you're an active client or post a notice on our website.

The "Last Updated" date at the top shows when we most recently revised this policy. We keep previous versions archived if you want to see what changed.

Continuing to work with us after policy updates means you accept the revised terms. If you disagree with changes, let us know before they take effect and we'll discuss your options.

Questions and Concerns

Data privacy can get complicated, especially in custom software development. If anything in this policy is unclear or you have specific questions about how we handle your information, just ask.

We'd rather answer questions upfront than leave you wondering about what happens with your data. That's not just good customer service – it's how we'd want to be treated.